For most typical service calls, you won’t even have to wait – we can fix your problem while talking to you on the phone. For those clients who have purchased a block of time agreement, we offer remote support for all of our servers and workstations.
- Remote server support allows us to manage your user accounts, restore lost files from backup, check for errors, and much more without having to wait
- Remote desktop support allows us to see what you see to quickly diagnose and repair application issues
- All remote desktop access is initiated by the client, we do not access your workstations without authorization
- All remote access is encrypted, so your data is kept secure